Help Center

Frequently asked questions

Everything you need to know about hiring and getting hired on Contractor in Texas.

Contractor in Texas is a marketplace where homeowners post a project for free, receive competing offers from vetted, licensed Texas contractors, and pay safely through milestone-based escrow. Below are answers to the questions we hear most, grouped by topic.

Payments & Escrow

How money moves safely between homeowners and contractors.

How does escrow work?

Funds are held securely in escrow and released to the contractor as each milestone is completed and approved by you. Nobody is paid before agreed work is done.

How do I fund a milestone?

Once you accept an offer, you fund each milestone by card or bank transfer. The money sits in escrow until you review and approve that stage of the work.

When are funds released to the contractor?

Funds are released the moment you approve a completed milestone. You can inspect the work and request changes before approving, so payment always follows results.

Can I get a refund?

If a milestone isn't completed as agreed, you can open a dispute and request a refund of the escrowed funds. Our team reviews the evidence from both sides before any release.

Are there any fees for homeowners?

No. Posting a project, receiving offers, messaging contractors, and using escrow are all free for homeowners. There are no hidden charges.

For Homeowners

Posting projects, comparing offers, and hiring with confidence.

Is it free to post a project?

Yes. Posting a project and receiving offers is completely free for homeowners. You only pay the contractor you choose, through escrow.

How many offers will I receive?

Most detailed projects receive three to five competitive offers within 48 hours, depending on your location and the type of work.

How do I choose the right contractor?

Compare offers side by side using price, timeline, verified reviews, license status, and past projects. You can message any contractor before deciding.

What if I'm not happy with the work?

Because payment is milestone-based, you approve each stage before releasing funds. If something isn't right, request changes or open a dispute — escrowed money stays protected until it's resolved.

What size projects can I post?

Anything from a same-day repair to a full remodel. Whether it's a leaking faucet or a new roof, licensed Texas pros are ready to bid.

For Contractors

Joining the platform, winning work, and getting paid.

How do I join as a contractor?

Create a free profile, submit your license and insurance for verification, and start sending offers on projects that match your trade and service area.

What fees do contractors pay?

Contractors pay a flat monthly plan — Starter is free. There are no commissions and no per-lead or per-job fees; browsing the directory and previewing leads is included.

How do I win more projects?

Complete your profile, respond quickly, and send clear, itemized offers. A strong track record of verified reviews moves you higher in homeowner comparisons.

When and how do I get paid?

As soon as a homeowner approves a milestone, escrowed funds are released to your account. Payouts typically reach your bank within one to three business days.

Do I need a license and insurance?

You must provide valid Texas licensing where your trade requires it, plus proof of insurance. This verification is what lets homeowners hire you with confidence.

Trust & Safety

Verification, security, disputes, and honest reviews.

How are contractors verified?

We verify each contractor's license, insurance, and business registration before they can send offers. Verified pros carry a badge on their profile.

Is my payment information secure?

Yes. Payments are processed through a PCI-compliant provider with bank-level encryption. We never store your full card details on our servers.

How do disputes work?

If you and a contractor disagree about a milestone, either side can open a dispute. Our team reviews messages, photos, and contract terms before deciding how escrowed funds are handled.

Are the reviews genuine?

Only homeowners who hired and paid a contractor through the platform can leave a review, so every rating reflects real, completed work.

Still have questions?

Our Texas-based support team is happy to help in English or Spanish. Reach out and we'll get back to you within one business day.